Donations Officer

About Us

GOAL has responded to the world’s major humanitarian crises since its founding in 1977, working with vulnerable communities in 15 countries across the globe with a dedicated team of 3,500 personnel. While GOAL continues to be an agile first-responder to humanitarian crises, it is also committed to working with vulnerable communities to help them survive crises and support them on the road to recovery.

About the Role

The Donations Officer plays a key role in the Finance function at head office, and is responsible for recording donations received by GOAL, including GOAL UK and GOAL USA. Donations received are recorded in our Microsoft Dynamics database (CRM). Donations take the form of cheques, cash, credit card donations given over the phone or online via the GOAL website and third-party platforms, standing orders, direct debits, and legacy receipts. The role can be particularly busy during emergency appeals or at the time of GOAL’s major fundraising activities.

 Main Responsibilities 

• Postal Donations - Open daily post and distribute to relevant departments. Record all postal donations in CRM, ensuring complete details. Prepare and deposit bank lodgements.
• Online Donations - Monitor automatic integration of online donations in CRM and reconcile with source data. Enter any non-integrated online donations into CRM promptly.
• Standing-Orders - Download standing-order receipts from bank statements and import to CRM. Set up new standing-order pledges in CRM and send forms to the donor’s bank. Notify the Fundraising team of cancelled standing orders.
• Direct Debits - Generate and reconcile monthly direct debit files in CRM, submitting them to the bank on time. Reconcile receipts and notify the Fundraising team of any new or cancelled direct debits.
• Legacies - Coordinate with the Fundraising team to monitor, record, and manage communications regarding legacy receipts.
• Coin Receipts - Count large volumes of coins (with coin counting machine) and deposit them to the bank promptly.
• Month End - Ensure all donations for the month are entered into CRM, reconciled with bank statements, reported, transferred to Sage, and reconciled between CRM and Sage.
• General - Maintain accurate donor records and strong interdepartmental relationships. Report technical issues and ensure data security compliance. Handle other tasks as assigned by your manager.

Qualification and Skills 

• A dynamic self-starter who can think on their feet, can spot issues or anomalies and take appropriate action, and is comfortable dealing with a diverse range of tasks.
• Numbers literate; analytical mindset; a very strong commitment to accuracy and attention to detail; and comfortable handling large volumes of data.
• Excellent organizational skills.
• Very good IT skills. As well as Microsoft Dynamics being the key day to day tool for this role, fluency in the use of Word, Excel, Outlook, Teams, Sharepoint, internet banking and payment collection applications, is also required. Experience with an accounting system would also be an advantage.
• Adapts easily to changing circumstances and demands; a flexible ‘can-do’ attitude, a genuine team player.
• Ability to identify priorities, can work well under pressure, unsupervised, and as part of a small team.
• 2- 3 years’ experience in a finance or administration role.
• Excellent interpersonal, telephone, and written communication skills.
• Genuine customer service orientation.

GOAL offers staff flexible working with our hybrid model, we require for this role to work 3 days per week from our office in Dun Laoghaire, Dublin**

We strongly encourage you to apply even if you do not meet every single requirement listed.  At GOAL we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just contact our Recruitment Team at recruitment.hq@goal.ie 

GOAL commitment to Diversity, Equity and Inclusion:
GOAL is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. We foster an inclusive culture where all voices are heard and valued, we are particularly eager to receive applications from women (and other underrepresented groups). We know that the more inclusive we are, the better our work will be. 

All employees share in the responsibility for fulfilling GOAL’s commitment to equal employment opportunity and equal treatment. GOAL does not discriminate against any employee or volunteer; or any applicant for employment or volunteering on the basis of age, gender identity, ancestry, political opinion, civil status, medical condition, ethnic background, disability, race, religion, sexual orientation, or any other characteristic protected by applicable laws.

Accountability within GOAL

A commitment to GOAL values and GOAL’s integrity framework is critical to working with GOAL. Any candidate offered a job with GOAL will be expected to adhere to the following key areas of accountability: 1) Comply with GOAL’s policies and procedures with respect to safeguarding, code of conduct, health and safety, confidentiality, do no harm principles and unacceptable behaviour protocols; 2) Report any concerns about the welfare of a child or vulnerable adult or any wrongdoings within our programming area; 3) Report any concerns about inappropriate behaviour of a GOAL staff or partner.

Safeguarding

Children and vulnerable adults who come into contact with GOAL as a result of our activities must be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury and any other harm. One of the ways that GOAL shows this on-going commitment to safeguarding is to include rigorous background and reference checks in the selection process for all candidates.

General Terms and Conditions

This Job Description only serves as a guide for the position available. GOAL reserves the right to change this document.