Individual Giving Officer

About Us

GOAL has responded to the world’s major humanitarian crises since its founding in 1977, working with vulnerable communities in 15 countries across the globe with a dedicated team of 3,500 personnel. While GOAL continues to be an agile first-responder to humanitarian crises, it is also committed to working with vulnerable communities to help them survive crises and support them on the road to recovery.

About the role

A key role within the fundraising department, the Individual Giving Officer will support the development and management of the individual giving strategy for GOAL in conjunction with the Individual Giving Manager.  The IG Officer will assist and manage the implementation of a donor recruitment and retention programme which will provide the basis of the public fundraising growth over the next three years.  

Main Duties 

• • Development and execution of a new Regular Giving (RG) Proposition, and RG journey. 
  • Repeat giving (2nd and 3rd+ gifts) from new donors – especially from Emergency donor acquisition.
  • Curate new IG focused content in advance of calendarised campaign activity to tell stories to maximise unrestricted income generation...including highly visualised country and program summaries. 
• Implement the agreed annual plans including but not limited to, direct mail / warm and cold (press inserts / door drops), direct dialogue, DRTV, tele-marketing and digital plans.
• Monitor annual marketing budgets and maintain to ensure all expenditure remains within budget
• Manage 3rd party contractors to ensure plans are delivered on-time and within budget
• Liaise with Operations and Media departments to ensure optimal programme information is used
• Liaise with fundraising team members to ensure optimal calendar of activities 

Qualifications and Skills 

• At least 3-5 years of experience in fundraising, with a strong focus on individual giving, donor acquisition, and retention, ideally within an international NGO.
• Demonstrated ability to create and implement successful individual giving campaigns.
• Strong written and verbal communication skills with the ability to inspire and engage donors.
• Attention to detail, proof reading, and an ability to tell stories in an emotive and engaging way is essential in this role; especially when it comes to phrasing, spelling, grammar and excellence in the written word. Examples may be required as part of the recruitment process.
• Proficient in using donor management systems and CRM software..
• Flexible and responsive to change, with a problem-solving mindset and a proactive approach to tasks.
• Understanding and sensitivity to working in an international, multi-cultural environment. 

*GOAL offers staff flexible working with our hybrid model, we require our HQ employees to work 2 days per week from our office in Dun Laoghaire, Dublin**

GOAL is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. We know that the more inclusive we are, the better our work will be.

All employees share in the responsibility for fulfilling GOAL’s commitment to equal employment opportunity and equal treatment. GOAL does not discriminate against any employee or volunteer; or any applicant for employment or volunteering on the basis of age, gender identity, ancestry, political opinion, civil status, medical condition, ethnic background, disability, race, religion, sexual orientation, or any other characteristic protected by applicable laws.

Accountability within GOAL

A commitment to GOAL values and GOAL’s integrity framework is critical to working with GOAL. Any candidate offered a job with GOAL will be expected to adhere to the following key areas of accountability: 1) Comply with GOAL’s policies and procedures with respect to safeguarding, code of conduct, health and safety, confidentiality, do no harm principles and unacceptable behaviour protocols; 2) Report any concerns about the welfare of a child or vulnerable adult or any wrongdoings within our programming area; 3) Report any concerns about inappropriate behaviour of a GOAL staff or partner.

Safeguarding

Children and vulnerable adults who come into contact with GOAL as a result of our activities must be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury and any other harm. One of the ways that GOAL shows this on-going commitment to safeguarding is to include rigorous background and reference checks in the selection process for all candidates.

General Terms and Conditions

This Job Description only serves as a guide for the position available. GOAL reserves the right to change this document.