Compliance Support Officer

About Us  

GOAL has responded to the world’s major humanitarian crises since its founding in 1977, working with vulnerable communities in 15 countries across the globe with a dedicated team of 3,500 personnel. While GOAL continues to be an agile first-responder to humanitarian crises, it is also committed to working with vulnerable communities to help them survive crises and support them on the road to recovery. 

Job Purpose 

The Compliance Support Officer is part of the HQ Compliance Team and will assist the Legal Team on governance/admin work as necessary. The Compliance Team is responsible for ensuring that GOAL has the systems, processes and training in place to support staff in meeting institutional donor compliance requirements. This is a critical role in the organisation because of the importance and centrality of donor compliance and donor contract management in maintaining GOALs cash flow, managing risk arising from non-compliance, maintaining good external donor relationships and for future donor funding. The team collaborates closely with other functions in HQ and with compliance functions in country offices in order to support effective donor compliance and donor contract management. The team works with the Country offices to ensure improved standardization and quality in donor contract management and compliance. 

Key Areas of Responsibility 

Compliance Advisory 

• Support the compliance advisor and the Donor Compliance Officer in the update of GOAL's compliance guidance and tools (i.e. SOPs, checklists and templates) to ensure compliance to GOALs donor regulations throughout the country programme operations.
• Support the compliance advisor and the Donor Compliance Officer in the reviewing of updates to GOAL's internal policies and assessing compatibility with donor regulations and input as required to the revision of these policies.
• Keep current and up to date with the donor rules and regulations of GOALs donors. 

Compliance Assurance 

• With compliance officer review and feedback on submitted Compliance Reports from Country compliance focal points and action follow up items as necessary.
• Responsible for ensuring the global Anti-Terrorism and Sanction System is maintained with up to date functionality including coordination with compliance advisor and the Donor Compliance Officer and third party supplier, and providing training, guidance and support where required to HQ departments and country programmes.
• Support the donor compliance advisor and the Donor Compliance Officer in preparation and review of enhanced due diligence for potential new donors, partners and other stakeholders including screening (ATSCs) where required and preparation of reports for management decision making.
• Liaise with Legal, Internal audit, Investigation, Safeguarding and Risk teams to review common themes, trends and risks relating to donor compliance, providing reporting to management; updating templates as necessary and develop training as required.
• Attend CPD/compliance network events to be aware of the donor compliance landscape. 

Compliance Training 

• Support the team in conducting inductions and training for new and current staff on donor requirements, GOAL’s donor compliance systems, policies and procedures. This may include leading face-to-face and / or remote training when required
• Maintain and update the intranet pages with relevant information and guidance materials. 

Governance Assistance 

• Liaise closely with GOAL’s General Counsel to assist with governance matters, including board approvals, documentation, updating statutory registers/filings.
• Additional governance work, including filing and administrative work as necessary. 

Skills & Qualifications:

Technical & IT Skills

• Proficiency with Case Management Systems: Experience using software tools or platforms for managing and processing cases. Ability to navigate and input data efficiently.
• Basic Troubleshooting Skills: Ability to diagnose and resolve basic IT-related issues encountered during case processing (system navigation, input errors).
• General Software Proficiency: Comfortable using Microsoft Office, especially Excel, PowerPoint, and Word. Knowledge of tools like Outlook for communication.
• Data Management: Proficiency in organizing, filtering, and sorting data in Excel. Must be able to handle large datasets efficiently.
• Formulas & Functions: Ability to use basic to intermediate Excel formulas (e.g., VLOOKUP, IF statements, SUM, COUNT, etc.) for data analysis.
• Data Visualization: Experience in creating charts, graphs, and pivot tables to visualize and summarize data.
• Accuracy and Attention to Detail: Ensure data integrity and accuracy while processing and analyzing case information.

Data Analytical Skills:

• Problem-Solving: Ability to identify trends, anomalies, and issues in data that may affect case outcomes.
• Quantitative Analysis: Strong numerical and analytical skills to interpret case data and make informed decisions.
• Reporting: Experience in generating reports based on data analysis to present findings clearly and concisely.

Presentation Skills

• Presentation Creation: Skilled in drafting professional PowerPoint presentations, incorporating data, text, and visuals to convey information effectively.
• Data Storytelling: Ability to transform raw data and case analysis into meaningful insights presented in a clear, concise, and visually appealing format.
• Design Skills: Basic knowledge of presentation design principles, including layout, typography, and visual hierarchy.

Judgment & Decision-Making

• Review & Evaluation: Ability to review case data and documentation to assess completeness, accuracy, and adherence to guidelines.
• Use of Judgement: Apply sound judgment and discretion when processing cases and making decisions based on case reviews.
• Compliance: Ensure all cases meet regulatory and compliance standards, identifying and escalating issues when necessary.

Soft Skills:

• Communication: Strong written and verbal communication skills for case documentation and internal/external communication.
• Team Collaboration: Ability to work effectively with a team, providing support and contributing to group objectives.
• Time Management: Ability to prioritize tasks, manage multiple cases simultaneously, and meet deadlines.
• Adaptability: Willingness to learn and adapt to new systems, processes, and tools quickly.

**GOAL offers staff flexible working with our hybrid model, we require our HQ employees to work 2 days per week from our office in Dun Laoghaire, Dublin** 

We strongly encourage you to apply even if you do not meet every single requirement listed.  At GOAL we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just contact our Recruitment Team at recruitment.hq@goal.ie   

GOAL commitment to Diversity, Equity and Inclusion: 
GOAL is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. We foster an inclusive culture where all voices are heard and valued, we are particularly eager to receive applications from women (and other underrepresented groups). We know that the more inclusive we are, the better our work will be. 
All employees share in the responsibility for fulfilling GOAL’s commitment to equal employment opportunity and equal treatment. GOAL does not discriminate against any employee or volunteer; or any applicant for employment or volunteering on the basis of age, gender identity, ancestry, political opinion, civil status, medical condition, ethnic background, disability, race, religion, sexual orientation, or any other characteristic protected by applicable laws. 

Accountability within GOAL 

A commitment to GOAL values and GOAL’s integrity framework is critical to working with GOAL. Any candidate offered a job with GOAL will be expected to adhere to the following key areas of accountability: 1) Comply with GOAL’s policies and procedures with respect to safeguarding, code of conduct, health and safety, confidentiality, do no harm principles and unacceptable behaviour protocols; 2) Report any concerns about the welfare of a child or vulnerable adult or any wrongdoings within our programming area; 3) Report any concerns about inappropriate behaviour of a GOAL staff or partner. 

Safeguarding 

Children and vulnerable adults who come into contact with GOAL as a result of our activities must be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury and any other harm. One of the ways that GOAL shows this on-going commitment to safeguarding is to include rigorous background and reference checks in the selection process for all candidates. 

General Terms and Conditions 

This Job Description only serves as a guide for the position available. GOAL reserves the right to change this document.