IT Infrastructure Engineer

About Us

GOAL has responded to the world’s major humanitarian crises since its founding in 1977, working with vulnerable communities in 15 countries across the globe with a dedicated team of 3,500 personnel. While GOAL continues to be an agile first-responder to humanitarian crises, it is also committed to working with vulnerable communities to help them survive crises and support them on the road to recovery.

Job Purpose

GOAL is looking for a motivated, committed and technically talented IT Infrastructure Engineer to join our HQ IT team. This is a great opportunity to work in an International NGO, playing a key role in the provision of accessible, secure and sustainable technology solutions to a team of over 3000 staff worldwide.

The successful candidate will be responsible for ensuring the effective and efficient delivery of IT infrastructure and systems across GOAL through close liaison with country office teams, enabling GOAL to achieve its global organisational strategy.

To be successful in this role the candidate must have a mixture of technical and people skills.

• Technical skills – able to troubleshoot technical issues and come up with best technical solutions
• People skills – have regular meetings with GOAL local IT teams and coordinate GOAL global projects
• Sense of ownership – able to drive projects, issues to final solutions

Key areas of Responsibility 

Infrastructure implementation and support

• Technical project lead for global IT infrastructure projects including Cloud infrastructure, endpoint management, Microsoft 365
• Ensure global network management and security hardware\software is configured for optimal security and end user efficiency
• Support In-Country IT teams (including hands-on troubleshooting) to implement any changes to IT systems including training, primarily via remote support but also by field visits to country when applicable
• Provide technical advice on new office setups in GOAL Global, working with logistics (Dublin and in country) in reviewing IT equipment needs
• Escalation point of contact for technical issues from IT Helpdesk across all GOAL countries;
• IT focal point for global Emergency response, including ensuring the IT emergency response guidelines are kept current and participating in emergency responses as required.

Representation & Coordination

• Lead Country IT coordination meetings, ensuring issues are escalated and include activities promoting ongoing learning of IT country technical resources
• Liaise with IT Service Manager and Internal Audit and Compliance to support donor, internal audit and other assurance reporting and issues support as required.
• Keep current with industry best practice, participate and represent GOAL at selected forums, to promote and share GOAL project learnings, establish new partnerships and learning from peers.

Strategy and Leadership

• Provide technical input into ICT Strategic Planning and Implementation, including advice and support to key stakeholders, business owners, Country programmes throughout GOAL;

Behaviours

• • Collaborate effectively with colleagues to deliver the best results for the organisation
  • Service-orientated approach (sense of urgency), including prioritisation and timely support
  • Lead by example with integrity at the heart of all your work
  • Act as a representative of GOAL and demonstrate the highest standards of behaviour towards children and vulnerable adults both in your private and professional lives

The Person

Essential:

• 3+ years of technical experience as senior engineer ideally in a complex technology environment
• Experience of maintaining and implementing IT infrastructure including Networking (LAN, WAN, Firewalls (Meraki), Network Security, Wireless Networks (Unify)), Windows Servers, Azure Active Directory and Cloud services.
• Extensive Microsoft 365 and Azure knowledge with demonstratable hands-on experience in solutions based on the Microsoft stack e.g. Microsoft 365, Intune, Defender.
• Demonstrated experience and solutions-driven approach suited to solving problems in across programme sites, in multiple geographic locations, with varying levels of IT infrastructure
• Excellent troubleshooting skills including research and fast learning of new technologies;

Desirable:

• Project and change management experience, certification desirable including management of multiple projects simultaneously
• Excellent communication and presentation skills, proven record in successful proposals for business improvements;
• Willingness to travel to programme sites if required, on occasion at short notice
• Experience working in the humanitarian or development sector
• Languages (Arabic, French or Spanish) desirable

**GOAL offers staff flexible working with our hybrid model, we require our HQ employees to work 2 days per week from our office in Dun Laoghaire, Dublin**

GOAL is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. We know that the more inclusive we are, the better our work will be. If you would like more information or have any special requirements or needs that would support you during the recruitment process then please contact the Recruitment team recruitment.hq@goal.ie  
 

All employees share in the responsibility for fulfilling GOAL’s commitment to equal employment opportunity and equal treatment. GOAL does not discriminate against any employee or volunteer; or any applicant for employment or volunteering on the basis of age, gender identity, ancestry, political opinion, civil status, medical condition, ethnic background, disability, race, religion, sexual orientation, or any other characteristic protected by applicable laws.

Accountability within GOAL

A commitment to GOAL values and GOAL’s integrity framework is critical to working with GOAL. Any candidate offered a job with GOAL will be expected to adhere to the following key areas of accountability: 1) Comply with GOAL’s policies and procedures with respect to safeguarding, code of conduct, health and safety, confidentiality, do no harm principles and unacceptable behaviour protocols; 2) Report any concerns about the welfare of a child or vulnerable adult or any wrongdoings within our programming area; 3) Report any concerns about inappropriate behaviour of a GOAL staff or partner.

Safeguarding

Children and vulnerable adults who come into contact with GOAL as a result of our activities must be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury and any other harm. One of the ways that GOAL shows this on-going commitment to safeguarding is to include rigorous background and reference checks in the selection process for all candidates.

General Terms and Conditions

This Job Description only serves as a guide for the position available. GOAL reserves the right to change this document.