Information Systems & Knowledge Manager

Location: Ireland 

About Us

GOAL has responded to the world’s major humanitarian crises since its founding in 1977, working with vulnerable communities in 15 countries across the globe with a dedicated team of 3,500 personnel. While GOAL continues to be an agile first-responder to humanitarian crises, it is also committed to working with vulnerable communities to help them survive crises and support them on the road to recovery.

Job Purpose

Reporting to the Head of MEAL, the Information System and Knowledge Manager will provide technical guidance and support to the systematic gathering and documentation of evidence across GOAL’s programmes.   

Key Areas of Responsibility

• A member of the GOAL Monitoring, Evaluation and Learning (MEAL) team, ensuring appropriate tools and technologies are in place to support management analytics for MEAL data.
• In coordination with other MEAL team members, lead in designing and standardising GOAL surveys and data capture processes to ensure reporting and KPIs are accurate and information is accessible to decision makers.
• Support country offices by training staff on how to use software services for: form digitalization (e.g. CommCare), dashboarding (e.g. Power BI) and other. For projects involving complex data flows work together with staff in-country to design and develop mobile applications and dashboards, with the possibility of travelling to GOAL’s project sites to offer in-person support.
• At the global level, continue to develop and maintain GOAL’s online system for centralizing and standardizing indicator results and monitoring the development of project information systems
• Be a key driver in instilling a data driven culture within the organization and help in writing proposals that will encourage the use of data and digital technologies across the organization
• Contribute to MEAL meetings and workshops with MEAL focal points leading on MIS topics
• Develop effective business intelligence strategies and analytics solutions and apply statistics and data modelling to gain actionable business insights to optimise organisational efficiency and programme impact.
• Enforce organisational policies and implement procedures to ensure data quality and integrity and is in compliance with statutory requirements.
• Manage a MIS officer, to support the implementation of the organisations’ global MEAL plans
• Identify training needs, and design and deliver training courses, build staff capacity on use of GOAL’s global tools and use of analytics and information systems for their own countries.
• Help establish a learning-led, knowledge sharing culture in GOAL for impact internally and externally
• Generate insight from SCORE for incorporation into learning and knowledge sharing activities
• Ensure MEAL4YOU is kept up-to-date with learning resources and knowledge sharing products
• Keep abreast of industry best practices and policies and develop a collaborative network with peer agencies, clusters and membership bodies within the INGO sector
• Travel for periods of time to the counties and fields where GOAL works (Max 10%)

The Person

• Bachelor's Degree in relevant field. 
• 3 - 5 years' experience in MEAL position or similar role is required. 
• Experience working with ODK based software (Kobo, SurveyCTO, MWater), particularly CommCare  Proficient in Microsoft Office Suite 
• Excellent communication and presentation skills. 
• Results-driven and ability to handle multiple projects. Strong interpersonal and time-management skills.  

Preferred

• Experience working with dashboarding software (Tableau, Qlik, Looker), particularly Power BI (highly preferred)   Knowledge of SQL 
• Knowledge of a programming language (VBA, Java, C), particularly R or Python 
• Experience working in the humanitarian or development sectors, particularly in monitoring and evaluation 

**GOAL offers staff flexible working with our hybrid model, we require our HQ employees to work 2 days per week from our office in Dun Laoghaire, Dublin**

GOAL is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. We know that the more inclusive we are, the better our work will be.

All employees share in the responsibility for fulfilling GOAL’s commitment to equal employment opportunity and equal treatment. GOAL does not discriminate against any employee or volunteer; or any applicant for employment or volunteering on the basis of age, gender identity, ancestry, political opinion, civil status, medical condition, ethnic background, disability, race, religion, sexual orientation, or any other characteristic protected by applicable laws.

Accountability within GOAL

A commitment to GOAL values and GOAL’s integrity framework is critical to working with GOAL. Any candidate offered a job with GOAL will be expected to adhere to the following key areas of accountability: 1) Comply with GOAL’s policies and procedures with respect to safeguarding, code of conduct, health and safety, confidentiality, do no harm principles and unacceptable behaviour protocols; 2) Report any concerns about the welfare of a child or vulnerable adult or any wrongdoings within our programming area; 3) Report any concerns about inappropriate behaviour of a GOAL staff or partner.

Safeguarding

Children and vulnerable adults who come into contact with GOAL as a result of our activities must be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury and any other harm. One of the ways that GOAL shows this on-going commitment to safeguarding is to include rigorous background and reference checks in the selection process for all candidates.

General Terms and Conditions

This Job Description only serves as a guide for the position available. GOAL reserves the right to change this document.