Global Accountability Advisor

About Us

GOAL has responded to the world’s major humanitarian crises since its founding in 1977, working with vulnerable communities in 15 countries across the globe with a dedicated team of 3,500 personnel. While GOAL continues to be an agile first-responder to humanitarian crises, it is also committed to working with vulnerable communities to help them survive crises and support them on the road to recovery.

About the role: 

This role strengthens GOAL's accountability to communities by supporting the design and implementation of Community Feedback Mechanisms (CFMs) and ensuring robust data protection and learning. It involves developing tools, leading capacity-building, fostering collaboration, and advancing Core Humanitarian Standards (CHS). The role also drives learning through evaluations, research, and sharing best practices to enhance GOAL's impact.

Key Responsibilities: 

Strengthening GOAL’s Capacity in Accountability to Communities:

• Provide technical support for accountability programming and establish Community Feedback Mechanisms (CFMs) in line with GOAL’s strategic goals, including during emergency responses.
• Ensure up-to-date SOPs, tools, and guidelines for CFMs with robust data protection and quality improvement across all countries.
• Oversee CFM reporting and analysis, ensuring timely updates, efficiency, and actionable learning to enhance program management.
• Lead collaboration and capacity-building on accountability standards within GOAL and its partners, fostering systematized feedback sharing and response.
• Represent GOAL at events, strengthen accountability systems through audits, and support progress toward Core Humanitarian Standards (CHS) certification.

Strengthening Learning in GOAL:

• Develop accountability-related Learning Briefs (LBs) and support the creation of other topic-related briefs to document and share GOAL’s work.
• Organize and support global webinars to showcase accountability and MEAL initiatives internally and externally.
• Maintain and share learning materials through GOAL’s Knowledge Bank, website, and collaborations with platforms like ALNAP.
• Support country programs in tracking and improving learning outcomes from CFMs and M&E feedback.
• Lead evaluations and research on accountability topics, developing management responses and supporting other MEAL-related learning outputs.

Qualifications and Skills 

• Minimum 3 years of working experience with CFMs, AAP or related areas in international development and/or humanitarian settings
• Master degree level on International Development and/or Humanitarian Assistance or equivalent
• Excellent written, spoken and presentation skills in English
• Working knowledge of business analytics software such as Power BI
• Demonstrated understanding of data collection and analysis using quantitative and qualitative methods
• Demonstrated can-do attitude, agility, highly adaptable, effective team player

Desired Requirements

• Working knowledge of French and/or Spanish, Arabic
• Experience with mobile data collection platforms such as CommCare
• Published research on international development/humanitarian response related topics

*This role can be based in the UK under GOAL UK (where you will work fully remote) or from our HQ in Dublin**

We strongly encourage you to apply even if you do not meet every single requirement listed.  At GOAL we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just contact our Recruitment Team at recruitment.hq@goal.ie 

GOAL commitment to Diversity, Equity and Inclusion:
GOAL is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. We foster an inclusive culture where all voices are heard and valued, we are particularly eager to receive applications from women (and other underrepresented groups). We know that the more inclusive we are, the better our work will be. 

All employees share in the responsibility for fulfilling GOAL’s commitment to equal employment opportunity and equal treatment. GOAL does not discriminate against any employee or volunteer; or any applicant for employment or volunteering on the basis of age, gender identity, ancestry, political opinion, civil status, medical condition, ethnic background, disability, race, religion, sexual orientation, or any other characteristic protected by applicable laws.

Accountability within GOAL

A commitment to GOAL values and GOAL’s integrity framework is critical to working with GOAL. Any candidate offered a job with GOAL will be expected to adhere to the following key areas of accountability: 1) Comply with GOAL’s policies and procedures with respect to safeguarding, code of conduct, health and safety, confidentiality, do no harm principles and unacceptable behaviour protocols; 2) Report any concerns about the welfare of a child or vulnerable adult or any wrongdoings within our programming area; 3) Report any concerns about inappropriate behaviour of a GOAL staff or partner.

Safeguarding

Children and vulnerable adults who come into contact with GOAL as a result of our activities must be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury and any other harm. One of the ways that GOAL shows this on-going commitment to safeguarding is to include rigorous background and reference checks in the selection process for all candidates.

General Terms and Conditions

This Job Description only serves as a guide for the position available. GOAL reserves the right to change this document.